Company
Contact Multi Post Social
Updated · Multi Post Social guide
The fastest way to reach us is email; every message is read by a person on the team. Pick the address that matches your question below. If something is broken right now, check the status page first and then the customer care guide, which has step-by-step fixes for the most common problems.
Who to write to
Support
Account, billing, channels, publishing, analytics. Include your account email and, for a failed post, the channel and the time.
support@multipostsocial.comSecurity
Vulnerabilities, suspected phishing or copycat sites, abuse of the platform. We confirm receipt within two business days.
security@multipostsocial.comPrivacy
Access, export or deletion requests, data processing agreements, questions about the privacy policy.
privacy@multipostsocial.comSales and partnerships
Enterprise quotes, agency partner tiers, integration partnerships, nonprofit and education discounts.
support@multipostsocial.comPress
Interviews, facts, logo files and brand guidance. The press kit has the basics.
support@multipostsocial.com
Response targets by plan
Support hours are Monday to Friday, with reduced coverage on weekends for failed posts and sign-in problems. Targets are the time to a first human reply, not to a full fix; most questions are answered in one message.
| Plan | Email support | Weekend coverage | Other channels |
|---|---|---|---|
| Free | Within 2 business days | Failed posts and sign-in only | Help center, FAQ |
| Essentials | Within 1 business day | Failed posts and sign-in only | Help center, FAQ |
| Team | Within 1 business day | Failed posts and sign-in only | Help center, FAQ |
| Agency | Within 4 business hours (priority) | Yes | Priority queue |
| Enterprise | Within 2 business hours | Yes | Dedicated success manager |
What to include
The account email you signed up with, the workspace name if you have several, and what you expected to happen. For a failed post: the channel, the scheduled time and the error text shown in the queue. For a sign-in problem: the browser or app, and whether you use two-factor authentication. For billing: the invoice number. Screenshots help; never send passwords, backup codes or API keys.
Postal and legal
Legal notices and data protection requests can be sent to the privacy address above; we respond to privacy requests within 30 days as the GDPR and CCPA require. A postal address for legal correspondence is provided on request through the same address.
Keep Reading
- Multi Post Social homeStart here: what Multi Post Social does and how to begin free.
- Customer CareFix problems fast and reach the support team.
- FAQThe most asked questions, grouped by topic.
- StatusService status and incident history.
- Security2FA, permissions, data handling and reporting.
- PressLogos, facts and media contact.