Multi Post Social FAQ: Plans, Channels, Posting, Security and Billing

Yes, there is a Free plan with 3 channels, 10 scheduled posts per channel, the calendar, the Start Page, inbox replies, 20 AI generations a month and 30 days of analytics. It has no time limit and needs no card.

Essentials and Team are priced per connected channel per month, with a lower rate from the eleventh channel. Agency is a flat monthly fee that includes 10 channels. Enterprise is quoted. The pricing page shows current prices and a full comparison table.

No. Team, Agency and Enterprise include unlimited users. You pay for channels, so adding a teammate never changes your bill.

Every paid plan starts with a 14-day trial and no card. If you do not add a card, the workspace returns to the Free plan and nothing is deleted.

Yes. Yearly billing works out to about two months free. Yearly Agency and Enterprise plans can be paid by invoice and bank transfer.

Settings → Billing → Cancel plan. A monthly plan runs until the end of the paid month; a yearly plan can be refunded in full within 14 days of the first payment.

Instagram, Facebook, TikTok, LinkedIn, X, YouTube, Threads, Pinterest, Google Business Profile, Bluesky, Mastodon and Substack Notes. Each channel page lists the formats and limits of that network.

For most networks and formats, yes. A few formats a network keeps for its own app, such as some Instagram Story types and Facebook Group posts, are sent as a reminder to your phone with the content ready to paste.

Meta tokens expire after about 60 days or when you change your password, enable 2FA on the network or remove the Page link. Reconnect from Channels; your queue is kept and resumes at once.

Yes. Pick the channels in the composer, write the base text, then open any channel tab to change the text, media, first comment or thread for that network only.

10 per channel on Free; unlimited on paid plans. A published post frees its slot.

The queue uses the posting schedule slots you set per channel; a post takes the next free slot. A scheduled time pins a post to an exact date and time and does not use a slot.

Comments on your posts, direct messages, mentions and reviews from every connected channel that allows reading them through its official connection. Some networks limit which message types a tool can read.

Yes. Reply in place, use a saved reply or accept an AI suggestion. Replies are sent through the network and appear there as normal replies from your account.

On Team and Agency plans, yes. Assign an item, add a label and a note, and see who is working on what. Routing rules can assign by channel or keyword.

As long as the channel stays connected. Items marked done or archived stay searchable.

Yes. The Turn into post action opens the composer with the comment quoted, so a good question or compliment can become content.

Impressions, reach, likes, comments, shares, saves, clicks, engagement rate, follower change and best time to post, per channel and combined, plus top posts and tag performance.

30 days on Free, unlimited on paid plans. Data is collected from the day a channel is connected; most networks do not provide history before that.

Essentials and above export PDF and CSV reports for any date range and set of channels. Team adds your logo; Agency adds full white-label reports and scheduled delivery to clients.

From your own published posts: the hours and weekdays when your posts earned the most engagement relative to their reach, per channel. It needs about two weeks of posts to be useful.

Networks update metrics for several days after a post, and some count impressions differently in their own apps. Multi Post Social refreshes metrics for 28 days after publishing.

Generate captions from a topic, rewrite in a tone, shorten or expand for a network, suggest hashtags, draft replies to comments and turn one idea into posts for several networks.

No. Every suggestion is a draft you read and edit. Nothing is published or replied without your action.

20 a month on Free; unlimited on paid plans. AI reply suggestions in the inbox are 5 a week on Free and unlimited on paid plans.

No. Your posts, drafts and inbox are not used to train models. Prompts are processed to return a result and are not kept beyond what is needed to show it to you.

Yes. Settings → AI lets you save a short brand voice description and a few example posts that are added to every prompt in that workspace.

Owner, Admin, Editor, Contributor, Viewer and Client. Contributors need approval to publish; Clients can approve from a link without a full account.

When approvals are on, a contributor’s post waits in Needs approval. Approvers get a notification, can request changes with a note, or approve, after which the post takes its slot.

Yes. Each workspace has its own channels, posts, inbox, analytics and members. Agency plans include unlimited workspaces.

Yes, on every plan, with an authenticator app and backup codes. Admins on Team and above can require 2FA for every member.

Yes. Settings → Security shows sign-ins, plan changes, channel connections and member changes. Enterprise plans can export the log and connect single sign-on.

Confirm the email you signed up with, use Forgot password to set a new one, check your authenticator clock if 2FA codes fail, and try a private browser window. The customer care guide lists more fixes.

Yes, in Settings → Profile. You confirm the new address from a link sent to it, and sign-in moves to the new address.

Settings → Data → Export creates a file with your posts, ideas, inbox history, analytics and settings. Media is included as links.

Settings → Data → Delete account. Workspaces you own are deleted with their data within 30 days; workspaces owned by others stay with their owners.

No. The privacy policy explains what is collected, why and for how long. Data is used to run the product and for nothing else.

On cloud infrastructure with encryption in transit and at rest. The security page explains storage, retention and how to request regional storage on Enterprise.